SFGGMblue


make-a-payment2

recurring-payment

contact-customer-service

payoff-quotes
Frequently Asked Questions
  • Why was my loan transferred to Southside Financial Group?
    Southside Financial Group purchased your loan as part of a normal business transaction with your previous bank or finance company. back to top
  • Why doesn't the payoff balance show on my billing statement?
    The most common reason is we do not have a correct or complete mailing address for you. If you have not received a statement at least seven days before your payment due date, please contact our office to verify your information. back to top
  • Does Southside Financial Group report my loan information to credit reporting agencies?
    Yes. We report monthly to the three major credit reporting agecies; TransUnion, Experian, and Equifiax. back to top
  • Why have I not received a billing statement?
    The most common reason is we do not have a correct or complete mailing address for you. If you have not received a statement at least seven days before your payment due date, please contact our office to verify your information. back to top
  • Why doesn't the payoff balance show on my billing statement?
    Loan payoffs are calculated on a daily basis so any payoff quoted on your statement would be inaccurate by the time you received it in the mail. However, your current account balance is provided on the statement. Payoff quotes can be obtained by calling us during normal business hours. back to top
  • Why is your automated system not letting me make a payment?
    The most common reason is a data input error. In order to pay online, you will need your Southside Financial Group account number and the last four digits of the Buyer's or Co-Buyer's social security number. If your loan was recently purchased by Southside Financial Group, the information may not have been loaded into the online payment system at the time you attempted to make a payment. If you are having any issues paying online, please fcall us for assistance. back to top
  • Why are you calling after I've already made payment arrangements?
    Sometimes a payment arrangement is slow to update in our system. If this happens to you, please accept our apologies for any inconvenience. back to top
  • What is the MoneyGram receiving code for Southside Financial group?
    6103 back to top
  • Why can't I view my account information online?
    At this time we do not have the infrastructure to provide online account information to our customers. Our goal is to have this available in the near future. back to top
  • If I have a change in marital status, can I change my name on the title?
    The rules and requirements for executing a name change on a motor vehicle title vary from state to state. Please check with your local Department of Motor Vehicles for details. back to top
  • On what day is a late charge applied to my account and how much is charged?
    The late charge effective dates and amounts vary from state to state. Please refer to your copy of the Retail Installment Contract for details. back to top
  • Do I have to keep full coverage insurance on my vehicle and does it have to be in my name?
    You are contractually required to provide full coverage insurance on your vehicle throughout the life of the loan with a maximum deductible of $500 for comprehensive coverage and $500 for collision. The policy must be in the Buyer's or Co-Buyers's name. back to top
© 2010 Southside Financial Group :: Email Webmaster